Troubleshooting
Issue 1: All users see a 404 error page while accessing data.world
Cause: The SSO configuration has errors. If the Single Sign-on URL/Assertion URL is set incorrectly in the SSO provider’s configuration, users will see the 404 page or a sign-on loop when trying to access data.world.
Solution: Check the values of the property to ensure the configuration is correct.
Issue 2: Specific users are not able to login to data.world
Cause: The data.world app is not assigned to the specific users profile in the SSO provider.
Solution: Make sure that the users who need to be able to access data.world are assigned the data.world app in the SSO provider.
Issue 3: Users do not have access to some organizations in data.world
Cause: The system is not configured properly to grant access to users to all the organizations they need access to.
Solution: Contact data.world to make sure that the auto-provisioning is enabled for all the organizations users need access to.