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Troubleshooting BigQuery collector issues

Collector runtime and troubleshooting

The catalog collector may run in several seconds to many minutes depending on the size and complexity of the system being crawled.

  • If the catalog collector runs without issues, you should see no output on the terminal, but a new file that matching *.dwec.ttl should be in the directory you specified for the output.

  • If there was an issue connecting or running the catalog collector, there will be either a stack trace or a *.log file. Both of those can be sent to support to investigate if the errors are not clear.

A list of common issues and problems encountered when running the collectors is available here.

Issue: Credential file not found

  • Cause: The credential file was not found on the Docker container.

  • Solution: Check that the path for the credential file is properly mounted. You will need to mount a local directory containing the credential file with a directory on the Docker container. The --credentialFile should be the path to the directory on the container with the credential file.

Issue: Correct credentials not set for the service account

  • Cause: An exception occurs while reading the credentials file.

  • Solution: Check that the credentials file contains the correct credential information required for running the collector.