Approving suggested changes
Once a suggested change is submitted, authorized users receive notifications via email and in-app alerts.
After all approvers have processed the suggested changes, the user who suggested the changes is notified of the decision. If an email address is specified in the automation configuration, a notification is also sent to that address upon approval of changes for Source of record fields. For systems integrated with ServiceNow, a ticket is automatically generated in the ServiceNow instance so that someone can process the changes requested forSource of record fields and make the actual changes in the source system.
If a suggested change is rejected, the requester is informed about it via email.
Reviewing and approving suggested changes in data.world
From the email in your inbox, click the View task button to navigate to the suggested changes.
If you are already in the application, click the Tasks icon on the Left sidebar to go to the list of suggested changes. You will see a list of all tasks for different suggested changes and access requests in the system.
Look for tasks that are not yet claimed. Click the Claim button. To review and complete the task, click the Review task button navigate to the resource.
Go to the Approvals tab and review the suggested changes. You have the choice to either Approve or Reject the suggestions. If you think you are not the right person to review the suggestions, Click the Release button to release the task.
Viewing suggested changes tickets in ServiceNow
Upon approval in data.world, a ticket is created in the ServiceNow system.
Navigate to the ticket to view detailed information about the approved changes. The Changes field of the ticket displays the details of the approved suggestions in data.world.
Important
If you cannot see the Description field, edit the view in ServiceNow to make the field visible on the page.
From the Resource link field of the ticket, copy the link for the Resource. Open it in a web browser to see the details of the resource in data.world.
Important
Ensure you have a data.world account and the necessary permissions to view these details.
Follow the workflow in ServiceNow to complete the access request task.