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Troubleshooting Alteryx collector issues

Important

This collector is available in Private Preview. If you would like access to this collector, please contact your Customer Success Director.

Collector runtime and troubleshooting

The catalog collector may run in several seconds to many minutes depending on the size and complexity of the system being crawled.

  • If the catalog collector runs without issues, you should see no output on the terminal, but a new file that matching *.dwec.ttl should be in the directory you specified for the output.

  • If there was an issue connecting or running the catalog collector, there will be either a stack trace or a *.log file. Both of those can be sent to support to investigate if the errors are not clear.

A list of common issues and problems encountered when running the collectors is available here.

Issue 1: The collector does not display all workflows and their node details after the run is complete

  • Cause: You may not have sufficient permissions to access all workflows.

  • Solution:

    • If you have the Viewer role, ask the admin to make public the workflows you want to harvest.

    • If you have the Member role, the workflows should be in the collections folder that the admin shared with you.

Issue 2: I have the Curator role, but no DCM connections are harvested.

  • Cause: DCM connections require enabling TLS/SSL configuration on your Alteryx server.

  • Solution: Enable TLS/SSL on your Alteryx server. Involve your network admin to assist with the setup. For more details on configuring TLS/SSL, please refer to the Alteryx Server SSL/TLS Configuration page