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Troubleshooting SCIM issues

Some Okta user groups are not getting provisioned in data.world

  • Problem: Specific user groups are not getting provisioned in data.world.

  • Cause: This issue can occur if the user group being provisioned have special charaters, for example, hypen (-) in the name.

  • Solution:

    1. Identify the affected group:

      1. Locate the group showing a sync error in Okta > Applications > [Target App] > Push Groups.

      2. Confirm the error mentions a Server Error and references the group name with a special character (for example, 8bank - Board of Trustees).

    2. Rename the group in Okta: Navigate to Directory > Groups in Okta. Find the group and remove the hyphen (or other special characters).

      Important

      Renaming alone will not immediately fix the push error. You must complete the rest of the tasks.

    3. Unlink the group push.

      1. Go to Applications > [App] > Push Groups.

      2. Click the Three-dot menu next to the affected group.

      3. Choose Unlink Push Group.

      4. In the popup window, Choose Delete the group in the target app (recommended). This ensures that the outdated group (with the invalid name or metadata) is removed from the app. Then click Unlink to confirm.

    4. Delete the group in the target application. Log in to the target SCIM-connected application (for example, data.world). Manually delete the group that failed to sync.

    5. Re-push the renamed group:

      1. In Okta, go back to Push Groups for the app.

      2. Click Push Groups > Find groups by name and select the renamed group.

      3. Push the group again.

    6. Confirm the group is created successfully in the target application. Ensure users are synced and memberships are correct.

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